Quote from article:
In the course of 48 hours at Dulles Airport, he said his service dog, Sarge, was kicked twice by United Airlines works — once at the ticket counter and then on a shuttle.
"(He) kicked her so hard on the rib cage, that she flew into my lap… He said he was afraid of dogs," Staneck said.
Staneck was dealing with a canceled flight and delays. He served three combat tours in Iraq and has PTSD and a brain injury. He said the stress was overwhelming, and asked a customer service representative for help because he had trouble reading a reservation email.
"He said, ‘Just read it’ and I said, ‘Sir I can’t read it,’ and he said, ‘What are you retarded?’" Staneck recalls. "Prior to this I told him I have a brain injury and PTSD, I’m a disabled vet, this is my second night here; I need help."